1. Our 7-Day Money-Back Guarantee

Every 3-Month, 6-Month (+1 Month Free), and 12-Month (+3 Months Free) Chillio IPTV subscription purchased on our official pricing page includes an unconditional 7-day satisfaction window starting from the moment your credentials are delivered.

2. Refund Eligibility

You are eligible for a full 100% refund within 7 calendar days of purchase if:

  • You experience persistent technical issues that our 24/7 support engineers cannot resolve within 24 hours;
  • Your television or device cannot run any compatible IPTV player; or
  • You simply decide within the first 7 days that chillio iptv is not the right fit for your household.

3. Fast 3-Step Refund Process

  1. Open our 24/7 Instant Live Chat or email [email protected] with your order email or username.
  2. Our billing team verifies your purchase date (within 7 days) and deactivates the Xtream/M3U line.
  3. Your full refund is issued immediately back to your original payment method (typically appearing on card statements within 2–4 business days, or instantly for PayPal/Crypto).

4. Exceptions After 7 Days

Because digital streaming lines reserve dedicated bandwidth on our EU and North American CDN clusters, refund requests submitted after the 7-day trial window has expired cannot be processed retroactively.